FAQS
Where are you located?
We are located in Phoenix, AZ. We offer nationwide delivery for many trailers.
What Is Your Return Policy?
Our return and refund policy varies depending on whether the trailer is new or used.
- All deposits made will be refunded within the first 14 days of payment if there is no sign that the client will proceed with the purchase process.
- If you are purchasing a used trailer, you are liable to a 90-day warranty, in which case, a full refund or a swap can be issued, depending on what the buyer prefers.
- No refunds are issued for new trailers.
Please reach out to our customer support team, and we will assist you accordingly.
Is delivery available?
Yes, delivery is available for all trailers! Delivery includes pre-owned, used, demo, ding/dent, and trailers less than $2,000. We can deliver to most states in the U.S.
How fast is delivery?
Delivery is generally fulfilled within 5-10 days but can be as soon as the next day.
How much is the delivery charge?
Our shipping policy is straightforward: we offer a flat rate of $400 for all products listed on our website, with no additional fees or surcharges. This rate applies to all destinations within the continental United States, ensuring a hassle-free and predictable shipping experience for our customers.
Do you offer towing services?
No, we do not offer towing services.
What’s the trade-in value on this trailer?
Trailers do not have odometers, and do not have a “blue book type value.” Factors, year, make, condition, and overall wear on the traded unit determine trade-in value.
Are your trailers new or used?
We offer both new and used trailers to cater to our customers’ preferences and budgets. Each listing clearly indicates whether the trailer is new or used, along with detailed information about its condition and features.
Do you offer customization of your trailers?
No, we don’t offer customization for our clients.
What type of license would be required for this trailer?
Licensing is determined by a number of factors. First, examine this flow chart to help determine what license is required based on GVW. In this context, GVW is one part tow vehicle and one part trailer. Therefore, your license is dependent on your tow vehicle as much as it is the trailer you are interested in. Another factor to consider is whether your trailer will be used for commercial or business purposes. If so, you will need a DOT number.
Do you offer ways to secure cargo on, or in your trailers?
Yes, we do, we stock a wide variety of cargo management parts (e-track, tie downs, straps, etc), and we can have these parts installed the same day in your new trailer.
Do you offer air conditioning with enclosed trailers?
Yes we do, we can install a/c and all wiring needed.
Do you have parts for a tow vehicle that does not have a hitch, wiring, etc?
Yes, we stock a wide variety of parts on hand to accommodate most tow vehicles. Our trained staff can provide you with a detailed quote for any parts needed.
Have a different question?
If you have any questions that are not listed here, you can contact us, and we will be happy to assist you!
E-mail: info@globaltrailershop.com